Meet the Market
The Business Strategy workshop determined that Alpine Heat Pump Services will beat the market and meet the market in the following ways:
Beat the Market
We beat the market in Trusted Service. We achieve this by focusing on:
- Relationships
- Accessibility & flexibility
- Quality and consistency
- Displaying openness, honesty & integrity at all times
- Recruiting and retaining staff that genuinely care
- Response times
- A unique, superior customer service.
Meet the Market
We meet the market in Product Leadership and Value for Money. We will not be the cheapest but will deliver a quality product that does represent value for money.
Points of Difference
Our points of difference that separate us from our competitors are:
- Customer Service – we take pride in providing our clients with a high level of personalised service. We are honest in our dealings, we turn up when we say we will, if there are any issues we put it right no questions asked and we work hard at customer communication.
- Technical Expertise – we have a team of highly trained and skilled technicians who are better qualified than those employed by our opposition.
- Quality – we take pride in the quality of our work, we do not cut corners.